Consumer Empowerment

The ERG unanimously agrees that there is an immediate need for clearer price information for communication services and will deliver results. The ERG has agreed that regarding transparency for customers, Member States and regulators can learn from each other as various systems and mechanisms to ensure transparency already exist in Europe. The ERG will collect and analyze these best practices with a view to further empowering consumers.

Below are the deliverables of the group:


BEREC documents

BoR (10) 35 BEREC Report on USO - Reflections for the future


ERG documents

ERG (08) 59rev2 Report on Transparency of Tariff Information

ERG (06) 46 rev 1 International Roaming Transparency Report

ERG (06) 39 VoIP consumer aspects

ERG (05) 52 Report on Transparency of retail prices (with implementation of Number Portability)

ERG (05) 43 Rev 1 Final report on transparency measures on International retail roaming tariffs

PIBs Regarding Itemised Billing

PIBs Regarding Disconnection

PIBs Regarding Call Barring