VoIP

VoIP (Voice over Internet Protocol) consists in the delivery of voice and other services over networks based wholly or partly on Internet protocol (IP). As far as the IP based part of the network is concerned, the path of VoIP packets from the callers to the callees may travel public Internet segments, managed IP networks, or both. As a result the QoS (Quality of Service) may vary accordingly. The increased diffusion of VoIP services is parallel to the gradual shift of electronic communications networks towards IP-based networks and the migration to NGN. VoIP itself is part of this migration as it emerges from an additional service or niche product to, in some cases, a real substitute of traditional telephony.

The ERG is dedicated to enabling the development and widespread use of VoIP services in Europe by promoting competition, supporting the development of the internal market and the promotion of interests of citizens for the benefit of service providers and consumers. The ERG is therefore committed to creating a regulatory environment in which VoIP services can flourish.

Below are the deliverables of the group:

ERG (07) 56rev2 VoIP Common Position

ERG (06) 39 VoIP consumer aspects

ERG (05) 12 Common Statement on VoIP regulatory approach

ERG (09) 19 VoIP Action Plan